Help

Which mattress fits my cot?

Mattresses are made to fit particular cot sizes. Check the mattress size in its product details against the inside measurements of your cot, and follow the cot maker's guidance. If the size is not listed, ask us before you order.

Will this accessory fit my pushchair?

Carrycots, seat packs, footmuffs, bumper bars and adapters are made for specific models. The product title and description name the models. If yours is not listed, send us the model name and year and we will check.

Which size sleepwear should I choose?

Each sleepwear product lists its sizes by age. Babies grow at different rates, so if your baby is near the top of a range, choose the next size up. If you are unsure, ask us with your baby's age and length.

Where can I find safety and age information?

In the maker's instructions and on the labels that come with the product. We name the maker on every product page so you can check their guidance. If you need a copy of a manual, contact us and we will send you the maker's version.

Where do you deliver, and how long does it take?

To addresses in the United Kingdom. In-stock items are normally dispatched within 1 to 3 working days and arrive 2 to 5 working days later. Costs are shown at checkout. See our delivery page.

Can I return something?

Yes, within 14 days of receiving it, with conditions for hygiene items. See returns.

How do I pay?

Through Shopify's secure checkout. The payment methods available are shown at checkout.

How do I contact you?

Email contact@babytrailgear.shop or +44 20 8444 2029, or use the contact form.