Shipping policy
Where we deliver
We deliver to addresses in the United Kingdom only.
Delivery cost
The delivery options and their cost for your order are shown at checkout before you pay. The price you see at checkout is the price you pay.
Dispatch and delivery times
- In-stock items are normally dispatched within 1 to 3 working days of your order.
- Large items (cots, cribs, nursery furniture, pushchairs and travel systems) are normally dispatched within 2 to 5 working days and may arrive by courier in more than one parcel.
- Delivery usually takes 2 to 5 working days after dispatch. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take longer.
- Working days are Monday to Friday, excluding UK bank holidays.
When your order is dispatched we email you, with tracking details where the carrier provides them. If an item is delayed or out of stock after you have ordered, we will tell you by email and you can choose to wait or cancel for a full refund.
Damaged or missing items
Please check your delivery when it arrives. If anything is damaged, faulty or missing, contact us as soon as you can at contact@babytrailgear.shop or +44 20 8444 2029 with your order number and photos of the damage and packaging, and we will arrange a repair, replacement or refund. This does not affect your statutory rights.
Prices and VAT
All prices are in pounds sterling (GBP) and include VAT.
Baby Trail Gear (Babytrailgear), 8403 Queens Street, Rochester, ME3 8RZ, United Kingdom. Email contact@babytrailgear.shop or +44 20 8444 2029.